{"id":2836,"date":"2025-03-01T18:53:16","date_gmt":"2025-03-01T11:53:16","guid":{"rendered":"https:\/\/kituaz.com\/blog\/complain-la-gi\/"},"modified":"2025-03-01T18:56:20","modified_gmt":"2025-03-01T11:56:20","slug":"complain-la-gi","status":"publish","type":"post","link":"https:\/\/kituaz.com\/blog\/complain-la-gi\/","title":{"rendered":"Complain l\u00e0 g\u00ec: T\u00ecm hi\u1ec3u v\u1ec1 kh\u00e1i ni\u1ec7m “complain” v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u00e0n n\u00e0n"},"content":{"rendered":"

Gi\u1edbi thi\u1ec7u<\/h2>\n

B\u1ea1n c\u00f3 bao gi\u1edd c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi m\u1ed9t d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c? B\u1ea1n c\u00f3 t\u1ef1 h\u1ecfi li\u1ec7u c\u00f3 n\u00ean “complain” hay kh\u00f4ng? Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u v\u1ec1 kh\u00e1i ni\u1ec7m “complain l\u00e0 g\u00ec” v\u00e0 nh\u1eefng l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c ph\u00e0n n\u00e0n trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a ch\u00fang ta.<\/p>\n

\"Ng\u01b0\u1eddi
Ng\u01b0\u1eddi \u0111ang b\u1ef1c t\u1ee9c c\u1ea7m m\u1ed9t chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i h\u1ecfng<\/figcaption><\/figure>\n

T\u1ea1i sao ng\u01b0\u1eddi ta th\u01b0\u1eddng “complain”<\/h2>\n

Ng\u01b0\u1eddi ta c\u00f3 xu h\u01b0\u1edbng “complain” v\u00ec nhi\u1ec1u l\u00fd do kh\u00e1c nhau. \u0110\u00f4i khi, ch\u00fang ta c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m m\u00e0 ch\u00fang ta \u0111\u00e3 mua. Ho\u1eb7c c\u00f3 th\u1ec3 ch\u00fang ta g\u1eb7p ph\u1ea3i nh\u1eefng v\u1ea5n \u0111\u1ec1 trong quan h\u1ec7 v\u1edbi ng\u01b0\u1eddi kh\u00e1c ho\u1eb7c trong c\u00f4ng vi\u1ec7c c\u1ee7a ch\u00fang ta. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u00fd do ph\u1ed5 bi\u1ebfn khi ng\u01b0\u1eddi ta th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng “complain”:<\/p>\n

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  1. \n

    \u0110\u00e1p \u1ee9ng mong \u0111\u1ee3i: Khi ch\u00fang ta tr\u1ea3i nghi\u1ec7m m\u1ed9t d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m, ch\u00fang ta c\u00f3 nh\u1eefng k\u1ef3 v\u1ecdng ri\u00eang. N\u1ebfu \u0111i\u1ec1u n\u00e0y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng, ch\u00fang ta c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 mu\u1ed1n ph\u00e0n n\u00e0n.<\/p>\n<\/li>\n

  2. \n

    Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1: Khi g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 trong cu\u1ed9c s\u1ed1ng, vi\u1ec7c “complain” c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p. B\u1eb1ng c\u00e1ch \u0111\u01b0a ra ph\u00e0n n\u00e0n, ch\u00fang ta c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 th\u00f4ng b\u00e1o v\u1ec1 v\u1ea5n \u0111\u1ec1 v\u00e0 hy v\u1ecdng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 ho\u1eb7c s\u1ef1 c\u1ea3i thi\u1ec7n.<\/p>\n<\/li>\n

  3. \n

    Th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng: Khi ch\u00fang ta c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi m\u1ed9t t\u00ecnh hu\u1ed1ng hay m\u1ed9t s\u1ef1 vi\u1ec7c, “complain” c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 ch\u00fang ta th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta gi\u1ea3i t\u1ecfa c\u1ea3m x\u00fac v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 c\u00f3 cu\u1ed9c tr\u00f2 chuy\u1ec7n x\u00e2y d\u1ef1ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi li\u00ean quan.<\/p>\n<\/li>\n

  4. \n

    C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng: Khi ch\u00fang ta ph\u00e0n n\u00e0n v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3, ch\u00fang ta \u0111ang cung c\u1ea5p th\u00f4ng tin quan tr\u1ecdng cho nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u n\u00e0y gi\u00fap h\u1ecd nh\u1eadn bi\u1ebft v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u00ecnh, t\u1eeb \u0111\u00f3 mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 ch\u00fang ta v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m \u0111\u00f3.<\/p>\n<\/li>\n<\/ol>\n

    Bi\u1ec3u t\u01b0\u1ee3ng d\u1ea5u h\u1ecfi v\u1edbi t\u1eeb “complain” vi\u1ebft tr\u00ean \u0111\u00f3<\/figcaption><\/figure>\n

    FAQ v\u1ec1 “complain l\u00e0 g\u00ec”<\/h2>\n

    1. Complain l\u00e0 g\u00ec?<\/h3>\n

    “Complain” l\u00e0 m\u1ed9t \u0111\u1ed9ng t\u1eeb trong ti\u1ebfng Anh, c\u00f3 ngh\u0129a l\u00e0 ph\u00e0n n\u00e0n ho\u1eb7c than phi\u1ec1n v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1, m\u1ed9t t\u00ecnh hu\u1ed1ng ho\u1eb7c m\u1ed9t s\u1ef1 vi\u1ec7c n\u00e0o \u0111\u00f3. Khi ch\u00fang ta “complain”, ch\u00fang ta \u0111ang th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 hy v\u1ecdng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 ho\u1eb7c s\u1ef1 c\u1ea3i thi\u1ec7n.<\/p>\n

    2. T\u1ea1i sao ng\u01b0\u1eddi ta c\u1ea7n ph\u1ea3i “complain”?<\/h3>\n

    Vi\u1ec7c “complain” c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng. B\u1eb1ng c\u00e1ch th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng, ch\u00fang ta \u0111ang t\u1ea1o ra s\u1ef1 nh\u1eadn bi\u1ebft v\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 s\u1ef1 quan t\u00e2m t\u1eeb nh\u1eefng ng\u01b0\u1eddi li\u00ean quan.<\/p>\n

    3. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u1ea3n \u00e1nh m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3?<\/h3>\n

    \u0110\u1ec3 ph\u1ea3n \u00e1nh m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, ch\u00fang ta n\u00ean tu\u00e2n th\u1ee7 c\u00e1c nguy\u00ean t\u1eafc sau:<\/p>\n

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      \u0110\u1ecbnh r\u00f5 v\u1ea5n \u0111\u1ec1: X\u00e1c \u0111\u1ecbnh r\u00f5 v\u1ea5n \u0111\u1ec1 m\u00e0 b\u1ea1n mu\u1ed1n ph\u1ea3n \u00e1nh \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u00ecnh b\u00e0y m\u1ed9t c\u00e1ch c\u1ee5 th\u1ec3 v\u00e0 r\u00f5 r\u00e0ng.<\/p>\n<\/li>\n

    • \n

      S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef l\u1ecbch s\u1ef1: Trong qu\u00e1 tr\u00ecnh “complain”, h\u00e3y s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef l\u1ecbch s\u1ef1 v\u00e0 t\u00f4n tr\u1ecdng \u0111\u1ec3 t\u1ea1o ra m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed t\u00edch c\u1ef1c cho cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n<\/li>\n

    • \n

      \u0110\u01b0a ra ch\u1ee9ng c\u1ee9: H\u00e3y cung c\u1ea5p c\u00e1c ch\u1ee9ng c\u1ee9 c\u1ee5 th\u1ec3 \u0111\u1ec3 ch\u1ee9ng minh v\u1ea5n \u0111\u1ec1 m\u00e0 b\u1ea1n g\u1eb7p ph\u1ea3i, nh\u01b0 h\u00ecnh \u1ea3nh, v\u0103n b\u1ea3n ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan.<\/p>\n<\/li>\n

    • \n

      \u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p: H\u00e3y \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p ho\u1eb7c c\u00e1c c\u00e1ch c\u1ea3i thi\u1ec7n \u0111\u1ec3 gi\u00fap nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m hi\u1ec3u v\u00e0 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<\/li>\n<\/ul>\n

      4. Complain c\u00f3 th\u1ec3 g\u00e2y ra nh\u1eefng t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c n\u00e0o?<\/h3>\n

      Vi\u1ec7c “complain” c\u00f3 th\u1ec3 mang l\u1ea1i nh\u1eefng t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c kh\u00e1c nhau. T\u00f9y thu\u1ed9c v\u00e0o c\u00e1ch ch\u00fang ta di\u1ec5n \u0111\u1ea1t v\u00e0 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1, “complain” c\u00f3 th\u1ec3:<\/p>\n

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        T\u1ea1o c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n: Khi ch\u00fang ta ph\u1ea3n \u00e1nh m\u1ed9t v\u1ea5n \u0111\u1ec1, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 nh\u1eadn bi\u1ebft v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u00ecnh, mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 ch\u00fang ta v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m \u0111\u00f3.<\/p>\n<\/li>\n

      • \n

        G\u00e2y c\u0103ng th\u1eb3ng: Vi\u1ec7c “complain” c\u00f3 th\u1ec3 g\u00e2y c\u0103ng th\u1eb3ng trong m\u1ed1i quan h\u1ec7 n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch t\u00f4n tr\u1ecdng v\u00e0 l\u1ecbch s\u1ef1. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0m t\u0103ng xung \u0111\u1ed9t v\u00e0 g\u00e2y kh\u00f3 kh\u0103n trong vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n<\/li>\n

      • \n

        T\u1ea1o n\u1ec1n t\u1ea3ng cho s\u1ef1 c\u1ea3i thi\u1ec7n: Khi ch\u00fang ta kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 ph\u1ea3n \u00e1nh m\u1ed9t v\u1ea5n \u0111\u1ec1, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o ra n\u1ec1n t\u1ea3ng \u0111\u1ec3 b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 c\u1ea3i thi\u1ec7n v\u00e0 t\u0103ng c\u01b0\u1eddng quan h\u1ec7.<\/p>\n<\/li>\n<\/ul>\n

        K\u1ebft lu\u1eadn<\/h2>\n

        Nh\u01b0 v\u1eady, “complain” l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a ch\u00fang ta. Vi\u1ec7c ph\u1ea3n \u00e1nh m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch x\u00e2y d\u1ef1ng v\u00e0 hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng. H\u00e3y nh\u1edb r\u1eb1ng vi\u1ec7c “complain” c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch t\u00f4n tr\u1ecdng v\u00e0 l\u1ecbch s\u1ef1, mang l\u1ea1i l\u1ee3i \u00edch c\u1ea3 cho ch\u00fang ta v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

        V\u1edbi chuy\u00ean m\u1ee5c chia s\u1ebb c\u1ee7a KituAZ Blog, b\u1ea1n \u0111\u00e3 t\u00ecm hi\u1ec3u v\u1ec1 kh\u00e1i ni\u1ec7m “complain l\u00e0 g\u00ec” v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u1ea3n \u00e1nh trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y. H\u00e3y \u00e1p d\u1ee5ng nh\u1eefng ki\u1ebfn th\u1ee9c n\u00e0y v\u00e0o cu\u1ed9c s\u1ed1ng v\u00e0 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i \u0111\u1ec3 c\u00f3 cu\u1ed9c s\u1ed1ng t\u1ed1t h\u01a1n.<\/p>\n

        N\u1ebfu b\u1ea1n c\u1ea7n th\u00eam th\u00f4ng tin ho\u1eb7c c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o kh\u00e1c, h\u00e3y \u0111\u1ec3 l\u1ea1i b\u00ecnh lu\u1eadn d\u01b0\u1edbi \u0111\u00e2y. Ch\u00fang t\u00f4i r\u1ea5t vui l\u00f2ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1ea1n!<\/p>\n

        *B\u00e0i vi\u1ebft n\u00e0y \u0111\u01b0\u1ee3c \u0111\u0103ng tr\u00ean trang web KituAZ Blog.*<\/p>\n\n\n

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        T\u00ecm hi\u1ec3u v\u1ec1 kh\u00e1i ni\u1ec7m “complain l\u00e0 g\u00ec” v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u1ea3n \u00e1nh trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y. 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